Candidate FAQ

Unsure of something? Find what you’re looking for in our FAQ.

We are always on hand if you have any questions, simply email or call us. However, we have compiled our most Frequently Asked Questions to quickly support your enquiries.

Email Us

Call Us

0116 262 3733

Common questions

We help people, like you, find the right job for them. Be it if they have just graduated, wanted to change industry or are taking the next step in their career.

Our process involves us advertising a role on behalf of our client, then speaking with the applicants to assess if your requirements are in line with our clients. If they are, we then handle arranging your interview, helping you with your preparation and even supporting you on your first day at work.

We have roles in a number of sectors including; marketing, sales, warehouse, manufacturing and more. These roles are at various skill levels such as newly qualified to directors and we specialise in temporary, permanent and contract recruitment.

Nothing. There is no joining cost, no monthly subscription or anything like that.

We aim to get back to you within 48 hours. However, if you haven’t heard anything after 7 days after your application, it is likely that your application was unsuccessful on this occasion.

Feel free to call us if you have any concerns about whether your application has been received.


You can register online and create an account with us. This will enable you to apply to roles and receive job alerts. However, if you are looking for temporary work you will need to come to our branch to register. 

Absolutely. You can rely on us to be discreet when we call you. We don’t share any information without your permission.

YES! Our service is completely confidential.

To delete your account, it is best that you get in contact with our marketing team. They will be able to remove your details from our site for you. Please email,

Temporary Work

Temping is short-term work in a variety of roles. It can be for just a few hours or several months!  It’s a great way of learning new skills or testing the water if you’re ready for a change of direction. You’ll be paid an hourly rate which may vary from employer to employer, but it will never be less than the National Minimum Wage.

As a temp, you are entitled to the same benefits as permanent employees – such as holiday allowance and sick pay.

Yes, you’re entitled to 28 days holiday per year pro rata. We need at least two week’s notice so please make sure that you contact our payroll team on Please, remember to let your line manager know that you are taking time off as well. 

After we have found you a suitable role, we will explain everything to you – from the hours you’ll be expected to work, what you will be paid, where the company is based, how long the contract will last and what your responsibilities are.

We’ll keep in touch during the assignment to check how you’re doing. If you have any questions or concerns, you can call us on 0116 262 3733.

Talk to us. We will usually be able to help – it’s important that you let us know that there’s a problem rather than simply not turning up for work. We try very hard to match you to suitable roles so this doesn’t tend to happen frequently, but if you are experiencing problems, please let us know.