Job Title

Commercial Account Handler

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Job Description

Job Title: Commercial Account Handler
Location: Leicester
Pay rate/Salary £25,000-£35,000
Type: permanent
Start Date: Immediately (flexible for notice periods)
We are hiring for a Commercial Account Handler that is experienced in Commercial insurance processes in Leicester. This is a premium insurance broker management company and you will be assisting in the conversion of new business, service of existing accounts and retention of renewals.

Duties of a Commercial Account Handler
In this role, you will be working in the Broking Operations team to assist the Appointed Representatives in developing their business, Reporting to the Broking Operations Manager you will be responsible for:

  • Assisting them in the conversion of new business, service of existing accounts and retention of renewals.
  • Supporting the other team members as required.
  • Providing advice and assistance as necessary.
  • Respond positively to all enquiries received from ARs, AR Clients and underwriters in a courteous and helpful manner.
  • Develop effective working relationships with ARs and underwriters
  • Ensure that Acturis records are created and/or maintained for all clients.
  • Ensure quotations obtained are in-line with the broking strategy.
  • Complete administration duties as required including issuing invoices and insurance documents.
  • Ensure that renewals are processed according to documented procedures and within appropriate timescales.
  • Ensure all outstanding actions are recorded appropriately within the system diary and followed up accordingly.
  • Liaise with the accounts department to assist with the credit control process.
  • Assist ARs with claim notifications.
  • Ensure that any enquiries that are not within your skillset or experience are quickly referred and followed up.
  • Assist other team members with any duties to ensure the smooth running of the office.
  • Handle enquiries from potential ARs effectively
  • Promote the services of Momentum
  • Other duties and responsibilities as may be required.

Skills and experience of a Commercial Account Handler
As a Commercial Account Handler, you need to have experience with;

  • Feedback from ARs
  • Premium/Income achieved
  • New business conversion
  • Renewal retention
  • Accuracy of Data Input
  • Accuracy of Documentation
  • Complaints
  • Maintenance of Diary
  • Promptness in dealing with correspondence
  • Promptness in returning telephone calls
  • A positive approach to tasks
  • Good communicator in all media
  • Planning & organisational skills
  • Negotiation & objection handling skills

It would be beneficial to the Commercial Account Handler role if you also had;

  • Positive approach to tasks
  • Good communicator in all media
  • Planning & organisational skills
  • Negotiation & objection handling skills
  • Good working knowledge of Word, Excel, Acturis and Outlook

What the client offers a Commercial Account Handler
This client offers:

  • Flexible working between the office and home (50/50 split), *once no support needed.
  • 25 days holiday
  • Half-Day- A Half-day every month
  • Birthday Leave- If your birthday falls on a working day you are automatically provided with annual leave (this doesn’t carry over if falling at a weekend)
  • Funding for professional development such as CII exams
  • Loyalty bonus – paid annually and increases with length of service
  • Free Parking within the business park
  • Private Medical Insurance (let me know if you need further details), spouse and children can also be added to the policy at a small cost

About the Client
Our client is a marketing leading insurance broker management company that focuses on the commercial insurance sector that is looking for a Commercial Account Handler to join their team on a permanent basis. You’ll be joining a dynamic and established team that specialises in commercial insurance and the client space is in a modern and commutable location.

Next Steps:
Apply to this Commercial Account Handler role through this advert. If you would like more information about this role, please contact our Commercial team on 0116 262 3733.
If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.
About Regional Recruitment Services – A Recruitment Agency in (State location of work e.g. Leicester)
This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website (