Job Title

Customer Service Advisor

Share This Job
Required Skills:

Job Description

24 Hr Customer Service Advisor
Salary and shifts:
Choice of two shift patterns
£11.33Ph, 4pm – 12am
£12.33Ph, 12am-8am
Contract: Temp to Perm
Hours: 35 Hours a week – 5 out of 7
Location: Leicester

Info about the Customer Service advisor role
A fantastic opportunity has arisen for an inbound customer service advisor to work within a leading out of service provider, you will work as part of a team which deals with welfare emergencies for care alarms and emergency maintenance.
This is a challenging role, which requires first class communication skills. You will work as part of the 24hr Call Centre Team helping to support customers when they call in, on the emergency care line system or general repairs and maintenance enquires.
The ideal candidate will have a background in customer service or the care industry and are confident of assisting customers in a calm and sensitive manner.
You will be first point of contact to customers and will provide assistance, support and making sure the wellbeing of the customer comes first.

Customer service advisor role involves:
* Handling customer’s general queries
* Confident of contacting emergency services and other professional agencies
* Carry out daily welfare calls
* Booking and managing appointments
* Dispatching engineers
* Handling complex emergency repair requests and recognise vulnerability
* Prioritise repairs and understand all health and safety issues associated with repairs
The ideal Customer service advisor will need to have the following attributes:
*Excellent communication skills
* Problem solving
* Remain calm under pressure
* Managing expectations
*Record data accurately
* Customer focused
* Exceptional telephone manner

How to apply for the Customer Service advisor role
The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to email Shaun.artis@regionalrecruitment.com or call 0116 262 3733 and ask for Shaun
If you have not been contacted regarding your application for this Customer Service vacancy within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.
Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavour to find you a suitable position unless notified of otherwise.