Job Title

IT Support Technician

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Jouel Potter

3 Active Positions

Job Description

I.T Support Technician – Coalville – £18-20K Per Annum

Our reputable Client are looking to recruit an IT Support Technician within their Systems Department on a full-time, permanent basis.

Main Duties/Responsibilities of the IT Support Technician

* First- and second-line IT support for office & remote workers including Windows 10, Office 2016, various hardware as well as several internal systems and central ERP platform

* Management of issues via ticket system, and escalation to IT team in Germany or external companies as required

* Administration of IT systems, including UK customer & product databases, pricing systems, telephone system and Active Directory

* Creating or updating Excel reports for other departments based on data from various systems

* Supporting fleet of mobile telephones & tablets, including installation of company’s Mobile Device Management on new devices

* Conducting short training sessions with other users as required

* Hardware installations and network cabling in support of office layout changes

* To learn the roles of each department within the business and their needs & processes within the IT systems

* To assist with projects and roll-outs of new hardware & software as required

* To integrate well with the IT team for effective sharing of knowledge and ongoing issues

Essential Key skills/Attributes for the IT Support Technician

* Good knowledge and experience of IT in general

* Systematic and methodical approach to troubleshooting

* Excellent attention to detail and ability to work accurately

* Proactive with a strong desire to learn and build on new skills

* Ability to prioritise workload based on expected business impact

* Calm under pressure and patient when supporting others

* Working knowledge of relational databases strongly desirable

* Experience with Windows and the Office suite, particularly Excel, essential

* Experience of IBM AS/400 and/or SAP systems beneficial

Benefits of the IT Support Technician

· Immediate start available

· Competitive Salary

. Pension Scheme

. Opportunity to develop and grow

Contact Details: If you are interested in applying to this IT Support Technician position, then contact Jouel Potter today on 0116 262 3733 or email

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, or would like progress on your application at any stage, please feel free to call or email our Industrial team on 0116 262 3733.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavor to find you a suitable position unless notified of otherwise.


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